Shift requests

When a client raises a shift through their portal, it appears in your Shift requests queue before being activated. This gives you a chance to review the details, confirm the position is valid, and approve or decline before the matching engine starts.

Viewing inbound requests

Go to Shifts → Requests in the sidebar. The queue shows all pending client requests, ordered by submission time (newest first). Each row shows the client name, position, date, time, number of workers, and any notes the client added.

Approving a request

1. Click the request row to open the detail view.
2. Review the details: confirm the position is on the client's allowed list, the date and time are achievable, and the worker count is reasonable.
3. Click Approve. Subshift converts the request into an active shift and immediately begins matching workers.

Declining a request

1. Open the request detail.
2. Click Decline and enter a reason (optional but recommended — the reason is visible to the client).
3. The request is marked as declined. The client is notified and can re-submit with corrected details.

Related

• Creating a shift — manually creating shifts on behalf of a client
• Client detail — managing allowed positions
• Client Portal — Requesting a shift